Overview
Our refund and returns policy is valid for 7 days from the date of delivery.
If 7 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
To Be Eligible for a Return
To qualify for a return:
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The product must be unused, unburned, and in the same condition that you received it.
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The product must be returned in its original packaging with all accessories (if any).
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A valid proof of purchase is required.
Non-Returnable Items
The following items are not eligible for returns:
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Used or partially burned candles
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Custom or personalized candle orders
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Sale or clearance items
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Gift cards
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Digital/downloadable products
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Products that are damaged due to misuse, improper handling, or storage after delivery
Return Process
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We do not offer reverse pickup services.
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Customers are responsible for shipping the product back to us at their own expense.
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The return must be securely packed to avoid damage during transit.
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We recommend using a trackable courier service, as we are not responsible for items lost during return shipping.
Refunds
Once we receive your returned product, it will undergo a quality inspection.
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If the product passes our quality check and meets the return eligibility criteria, your refund will be processed within 5–7 business days.
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If the product does not meet our return criteria, the refund request will be declined, and the product may be returned to you at your expense.
Please note: Refunds are processed only after we receive the returned product and it successfully passes our quality inspection.
Late or Missing Refunds
If you haven’t received your refund after it has been approved:
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Check your bank account.
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Contact your credit card provider, as refunds may take a few days to reflect.
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Contact your bank, as processing times may vary.
If you’ve completed these steps and still haven’t received your refund, please contact us at support@wickdgood.in.
Return Address
Please return your product to:
Bhiwadi, Rajasthan, India
Need Help?
For any questions regarding refunds, returns, or exchanges, please contact us:
+91 78919 78777