Shipping Policy - Wick'd Good Candles

Overview

At Wick’d Good Candles, we are committed to delivering your orders safely, securely, and as quickly as possible.

This Shipping Policy outlines our order processing times, shipping methods, delivery estimates, and other important information.

All orders are processed within 2–4 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you via email or phone.

Shipping charges are calculated based on your delivery location and will be displayed during checkout.

Estimated delivery timelines:

Within India: 3–7 business days after dispatch.
International Orders: 10–21 business days after dispatch (delivery times may vary depending on the destination country and customs clearance).

Please note that delivery timelines are estimates and may be affected by factors beyond our control, such as courier delays, weather conditions,

customs clearance, or other unforeseen circumstances.

Once your order has been dispatched, you will receive a shipment confirmation email or message containing your tracking details.

Please allow 24–48 hours for the tracking information to become active after dispatch.

We take great care to ensure every order is securely packaged before shipping. If your order arrives damaged or you receive an incorrect item:

Contact us within 48 hours of receiving your order.
Email us at support@wickdgood.in with clear photos of:
- The damaged product.
- The outer packaging.
- The shipping label (if visible).

After reviewing your request, we will arrange a replacement or process a refund in accordance with our Refund & Returns Policy.

We are not responsible for damage caused after delivery due to improper handling, exposure to heat, direct sunlight, flames, or incorrect storage.

Please ensure that your shipping address and contact details are accurate before placing your order.

If an incorrect or incomplete address is provided, Wick’d Good Candles will not be responsible for failed deliveries or additional shipping charges.
If a shipment is returned to us due to an incorrect address, the customer will be responsible for the reshipping charges.

If you have any questions regarding shipping, delivery, or your order, please contact us:

📞 +91 78919 78777