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Overview

Our refund and returns policy lasts 30 days from the date of purchase.
If 30 days have passed since your order, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return:

• Your candle must be unused and in the same condition that you received it.
• The candle must be in its original packaging.

Non Returnable Item

Several types of goods are exempt from being returned, including:

• Used or partially burned candles
• Custom or personalized candle orders
• Sale or clearance items
• Gift cards
• Downloadable products (e.g., digital gift cards, candle care guides)
• Any product not in its original condition, damaged, or missing parts for reasons not due to our error

For safety reasons, we also do not accept returns for:

• Products exposed to extreme heat, flames, or hazardous materials after purchase

Proof of Purchase

To complete your return, we require:

• Your receipt or proof of purchase
• Photos of the item in its current condition (if applicable)

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds are granted:

• Any candle not in its original packaging
• Any item that shows signs of use or burning
• Any return initiated more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email:

• Approved: Your refund will be processed to your original payment method within 5–7 business days.
• Rejected: We will explain the reason and return the item to you (shipping charges may apply).

Late of missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company — it may take a few days before your refund is officially posted.
3. Contact your bank — there is often some processing time before refunds are posted.

If you have done all this and still haven’t received your refund, please contact us at: business@wickdgood.in.

Shipping Returns

To return your product, mail it to: Bhiwadi Rajasthan.

• You are responsible for paying your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
• Depending on your location, the time it may take for your exchanged product to reach you can vary.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item without tracking proof.

Need help?

For questions related to refunds, returns, or exchanges, contact us at:
📧 business@wickdgood.in
📞 +91 78919 78777