Overview
At Wickd Good, we are committed to delivering your candles quickly, safely, and in perfect condition.
This Shipping Policy outlines our processing times, delivery methods, and related terms.
Processing Time
- Order Processing: All orders are processed within 2–4 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- If we are experiencing a high volume of orders, processing times may be slightly delayed.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Domestic (India): 3–7 business days after dispatch
- International: 10–21 business days after dispatch (varies by location)
Delivery delays can occasionally occur due to customs processing, courier delays, or unforeseen circumstances.
Shipment Confirmation & Tracking
- You will receive a shipment confirmation email with a tracking number once your order has shipped.
- The tracking number will be active within 48–72 hours.
Damages During Shipping
We take great care to ensure our candles are packaged securely. However, if your order arrives damaged:
- Contact us at [your email] within 48 hours of delivery.
- Include clear photos of the damaged product and packaging.
- We will arrange a replacement or refund as per our Returns Policy.
We are not responsible for damages caused after delivery (e.g., exposure to heat, flames, or improper storage).
Incorrect Address Policy
Please ensure your shipping address is correct before placing an order.
- If an incorrect address is provided, we are not liable for failed delivery or additional shipping charges.
- If your package is returned to us due to an incorrect address, reshipping costs will be borne by the customer.
Need help?
For questions related to refunds, returns, or exchanges, contact us at:
📧 business@wickdgood.in
📞 +91 78919 78777